The Agency is pleased to have the opportunity to act as your booking agent for your travel. “We,” “us,” “our,” and “Agency” refer to D&H Ventures LLC dba Bella Rose Travel and Deep Horizons Travel. “You,” “your,” and “Client” refer to the customer visiting our website, booking a reservation through us, or otherwise using our services.
By booking your travel with us or accessing or using our website in any manner, you agree to be bound by all the terms and conditions set forth below. Please read these Terms and Conditions carefully. If you do not accept all them, please do not use our website or make bookings through our website or our travel consultants. We reserve the right, in our sole discretion at any time and from time to time, to change or otherwise modify these Terms and Conditions without prior notice, and your continued access or use of our website or booking your travel with us signifies your acceptance of any changes.
You represent and warrant to us that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is correct and complete. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
Travel is inherently visual, therefore our proposals are always sent via email to allow the Client the opportunity to view pictures and read descriptions at their own pace. Similarly, much of the information the Agency collects requires precision, such as legal name spellings and dates of birth, and incurs change fees from our suppliers if entered incorrectly. For this reason we require the Client to provide all travelers’ data in writing. As such, the client agrees to regularly check his/her email inbox and spam folder for communications from the Agency. Text messaging, and/or social media messaging are not considered official forms of communication for the purposes of doing business with the Agency as they do not create an archivable record that can be included in the Clients’ file. The Agency does welcome and encourage Client communications through these other means, though we request that you limit such communications to quick, non-essential questions and non-trip related conversations. In both cases, messages are often truncated, prioritized by the platform (and at times hidden), and/or received without audible notification, increasing the likelihood that critical information will not be seen in a timely manner. In the event the Client does communicate essential trip information via text messaging and/or social media, the Agency will not be responsible for any errors or omissions resulting from the information or the lack thereof.
Any violation of these Terms and Conditions may result in the cancellation of your reservation or purchase, your forfeiture of any monies paid for your reservation or purchase, and you being denied access to the applicable travel.
The selection of travel products and services (collectively, “travel”) we advertise—including cruises, air and ground transportation, lodging accommodations, meals and tours—are not directly supplied by us. Travel is supplied by various third-party travel suppliers and service providers (the “travel suppliers”). We are an intermediary (or travel agent or booking agent) for the travel suppliers, and not co-vendors of the travel. Each travel supplier is an independent entity with its own management and not subject to our control.
If you book your travel with us, you will be entering into a separate contract with each applicable travel supplier. Your travel is subject to the terms and conditions contained in each such contract.
Your contract with your travel supplier may give the travel supplier the right to cancel any booking or any part of it, to make such alterations in the booking as it deems necessary or desirable, to refuse to accept or to retain as a member of any tour any person at any time, or to pass on to customers any expenditure occasioned by delays or events beyond its control. We have no control over such matters or transportation schedules. If we are your booking agent, we will within our regular business hours try to promptly notify you of any significant change once we become aware of such change if there is time before your departure, but we will not have any liability for any change or costs incurred that may result. Without limiting any other limits to our liability, we are not responsible for price drops after confirmation, ticketing or payment. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave.
Subject to the travel supplier’s terms and conditions, you may have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the travel supplier, or canceling your booked arrangements and receiving any applicable refunds. These are some of the options that your travel suppliers may offer if they offer any. In any case, we are not responsible for their terms, conditions, policies, or procedures, and, among other things, we do not guarantee that any refunds will be offered.
If you want to change any portion of your travel, we may try to help you obtain such change, but we cannot guarantee that the travel supplier will honor your request. In fact, it is the policy of many Travel Suppliers to refuse any air travel change requests regardless of the reason for the change. This is because many service providers block group space on certain flights, use non-refundable tickets, charter flights, or book classes of service that incur penalties if any part of the schedule is changed. This allows the Travel Supplier to offer affordable air inclusive packages.
For each change in travel that is approved by the Travel Supplier, travel supplier charges or penalties may apply and are the clients’ responsibility. All travel changes are subject to availability and the terms and conditions of the Travel Supplier purchased.
If you cancel your travel, you may be entitled to a partial refund if the terms and conditions of your travel supplier allow. However, our standard Agency Cancellation Fee, as outlined in the Travel Services Agreement, will apply in addition to any travel supplier charges or penalties. The Agency Cancellation Fee is nonrefundable and must be paid prior to processing any cancellations. In addition, deposits may be non-refundable based on the travel supplier policies. The Client is expected to familiarize himself/herself with the terms and conditions of the suppliers. These are typically provided on the quotes and confirmations from the Travel Suppliers and are attached under the “Documents” tab in your proposal and/or itinerary. In some cases, we may also provide a direct link to the Travel Suppliers terms and conditions on the payment screen of your proposal and/or itinerary.
All allowed refunds, if any, generally require a minimum of 6 to 8 weeks to process and are subject to the policies of the travel suppliers and the processing times of clients’ credit card institutions. We are not responsible for a travel supplier’s failure to perform in any way, including to pay a refund. If the reason for your cancellation is covered under the terms of your travel insurance policy (if you purchase such a policy), you may be able to reclaim your cancellation charges, including Agency Cancellation Fees, through your insurer. For this reason, we always recommend purchasing travel insurance.
By contacting the Agency you are declaring your readiness to book travel. As pricing for various products and services changes frequently, there is little value in requesting prices otherwise as they are likely to change multiple times between the time a proposal is researched to the time you are ready to book. Researching prices and preparing proposals is time-instensive therefore the Agency expects that you will book at least one component of your travel within 30 days of signing our Travel Services Agreement. If the Client is uncertain about travel and is only seeking an idea of pricing, this should be disclosed during the consultation. Ability to provide this information is subject to Agency work loads and supplier release dates, among other parameters, and is subject to the Agency’s discretion.
We understand that consumers like to shop around when making large purchases and encourage all potential new clients to interview multiple prospective agencies to find the one that best suits their needs. Instead of price comparisons, agencies should be evaluated on their specializations, experience, professionalism, and quality of service. This process should be completed prior to retaining our services or those of another agency, however, and upon signing the Agency’s Travel Services Agreement, it is understood that the client has completed his/her due diligence in that regard and ultimately selected the Agency as his/her sole travel advisor.
As travel advisors, we do not hold any inventory or special pricing. All prices are set by our suppliers. This is the industry standard and as such it is not appropriate to compare prices from one agency to another, nor will the Agency engage in any such comparison shopping. Any pricing discrepancies between agencies is likely due to choice in suppliers, cabin/room types, available private group space, and/or other vacation details that were not shared consistently. Upon discovery that the client is price shopping, the Agency will consider the client to have moved on to a new agency and all travel planning work with this agency will cease immediately. In such cases, the client agrees to pay the standard Research Fee as outlined in the Travel Services Agreement to the Agency for services rendered in lieu of a commission.
Unfortunately, there is a high prevalence of theft in the industry in which potential clients use the intellectual property of advisors to book vacations on their own and/or to prompt unscrupulous agents to “beat” the quoted price through rebating (the practice of lowering prices by giving a portion of the agent’s commission back the client, which is not allowed by most suppliers). To help prevent this theft we will not deliver any work without a signed Travel Services Agreement and accept these Terms & Conditions. Signing the Travel Services Agreement is an explicit declaration of the clients’ intent to travel and, therefore, it is expected that initial bookings will be made within 30 days of signing. Failure to book at least one trip component within 30 days of signing, for any reason, will result in the assessment of the nonrefundable Agency Research Fee as outlined in the Travel Service Agreement unless prior notification of delay is communicated to and agreed upon by the Agency.
Any person who retains Agency’s services then abandons the trip without notice, or “ghosts” the Agency, likewise, agrees to pay the Agency Research Fee as outlined in the Travel Services Agreement. For the purposes of these Terms and Conditions, the Agency will consider ghosting to be failure to respond to three (3) consecutive emails requesting information and/or feedback from the client within 14 days of sending a proposal. At such time, the Agency will cease communication attempts and await a response from the client. Thirty (30) days from sending the proposal, if the client has yet to contact the Agency, the Agency Research Fee will be assessed for services rendered and the trip will be marked abandoned. Extenuating circumstances such as work, previously planned travel, or illness shall be communicated to the Agency during the initial consultation or as soon as known. Thirty days is ample time to communicate any last-minute extenuating circumstances to the Agency. Extenuating circumstances are approved at the Agency’s discretion only.
In the event travel plans change, whether it be a change in date or outright cancellation, the client agrees to pay the Agency Research Fee for services rendered in lieu of a commission.
In the event the vacation cannot be booked within 30 days of sending the initial proposal, the Agency Research Fee will be assessed. It is the Agency’s standing that 30 days is ample time to review proposals and request changes, should they be needed. During that time, the Agency will make such changes on a complimentary basis. However, after 30 days, any previously submitted proposal must be re-researched and updated at considerable investment in time and resources from the Agency. As such, the Agency Research Fee serves as a supplemental compensation for work performed above and beyond what is customary.
Abandoning and/or ghosting your agent because you no longer feel that our agency is the right fit for your needs will likewise result in the assessment of the Agency Research Fee to cover services rendered up to that point. For this reason, it is recommended that you screen multiple agencies prior to retaining the services of any one in particular.
You are required to send the required deposit amount to us no later than the deposit due date. Payment must reach our office no later than 4:00pm, unless otherwise noted, by the deposit due date to allow for processing time and to confirm your reservation. Failure to submit your deposit in time may result in the cancellation of your reservation by the Travel Supplier. These systems are automated and the Agency has no control over these auto-cancellations. In the event your initial reservation is cancelled due to lack of payment, we may be able to rebook your reservation for you. However, we cannot guarantee the same pricing as this is up to the discretion of the Travel Supplier.
Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. Upon provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding travel suppliers. We will advise you of the date that full payment is required and provide a reminder email prior to the due date. After full payment, the terms of the contract with your Travel Suppliers may permit them to increase the cost of your arrangements. Permitted increases may occur for various reasons. Some may include changes in the cost of fuel, taxes, fees and exchange rates. If we are acting as your booking agent, we will within our regular business hours try to promptly notify you of any material increase once we become aware of such an increase. You are fully responsible for all such increased costs. While infrequent and unfortunate, these are likewise beyond our control.
For your protection, we only accept credit card payments for your travel bookings. This minimizes your exposure to potential financial loss. Likewise, it is the only means by which we can process payments in a timely manner. To collect cash or check payments will delay processing times to allow for funds to clear, which may result in pricing or inventory changes.
You have the right to question or challenge any invoice or other billing we render. We cannot make commitments on behalf of Travel Suppliers. You agree that, for charges we render, that if you do not question or challenge in writing to us within 60 days of the billing date, that said charges are irrevocably accepted as presented in the applicable documentation.
There is an increasing prevalence of chargeback scams in the travel industry in which a traveler will book vacation services then request a chargeback from his/her financial institution. This is fraud and any attempt to collect a chargeback from the Agency will be disputed to the full extent of the law. For this reason:
Requesting a chargeback will result in the Client being banned from any future business with the Agency. Likewise, where permissible, the Agency may elect to recover legal expenses from the Client for contesting fraudulent chargebacks.
You may be eligible for a refund for losses to a registered seller of travel that participates in the California state refund program. If you were located in California at the time of your purchase, you may have a right to file a claim for losses with the California Travel Consumer Restitution Corporation. Certain restrictions apply. For a claim form and additional information, write to:
Travel Consumer Restitution Corporation
P.O. Box 8474
Northridge, CA 91327
Travel protection coverage is optional and strongly recommended. Travel protection must be paid in full for enrollment to be valid. Travel protection premiums are not refundable. Travel protection premiums must be paid prior to or at the time of final payment for your travel. We strongly recommend that you take out adequate protection for the duration of your travel. Such protection policies may also protect you if an airline, cruise line or other Travel Supplier declares bankruptcy.
It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention and the attention of your travel supplier any errors or discrepancies immediately. Your travel documents are valuable and should be carefully safeguarded. While traveling, it is not always possible to replace travel documents in the case of loss or destruction.
It is your responsibility to fulfill the passport, visa and other immigration requirements applicable to your travel. You should confirm these with the relevant embassies or consulates. We are not responsible if you are unable to travel because of noncompliance with any such requirements, but we will assist you in determining such requirements where possible.
Prior to booking international travel, we recommend that you review any U.S. Government prohibitions, warnings and advisories applicable to your destinations. Information on conditions in various countries and the level of risk associated with travel to these countries can be found at www.tsa.gov, www.faa.gov, www.cdc.gov, www.dot.gov, www.treas.gov/ofac and www.cbp.gov. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Federal law requires that we refer you to the Department of Transportation’s Disinfection Information page at http://airconsumer.dot.gov/spray.htm at the time of booking for further information.
BY OFFERING TRAVEL TO ANY PARTICULAR DESTINATION, WE DO NOT REPRESENT THAT TRAVEL IN SUCH DESTINATION IS ADVISABLE, SAFE OR WITHOUT RISK, AND WE ARE NOT LIABLE FOR AND YOU RELEASE US AND OUR RESPECTIVE AFFILIATES, AND OUR AND THEIR RESPECTIVE OWNERS, OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES AND AGENTS, AND HOLD US AND THE OTHER INDEMNITEES DESCRIBED ABOVE (COLLECTIVELY, “INDEMNITEES”), HARMLESS, FROM ANY AND ALL DAMAGES OR LOSSES THAT MAY RESULT, DIRECTLY OR INDIRECTLY, FROM TRAVEL BOOKED TO SUCH DESTINATION.
You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law.
The content of our website is proprietary to us and our respective suppliers and providers. Without our prior written permission, you may not (a) access, monitor or copy any content or information on our website using any “robot”, “spider” or other automated or manual process, (b) deep-link to any portion of our website, or (c) “frame,” “mirror,” or incorporate any portion of our website into any other website.
Our website may contain links to third party websites that we provide only as a convenience to you. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites or of the providers listed on such websites. It is up to you to take precautions to ensure that whatever links you access are free of viruses, worms, trojan horses or other destructive mechanisms. The existence of these links does not imply that we endorse such websites or any included content or the providers listed on such websites.
We have a family of trademarks. We are authorized to use certain trademarks. They and others may appear on our website. The trademarks Bella Rose Travel and Deep Horizons Travel, are trademarks or registered trademarks of the Agency. Your use of and access to our website does not grant you any license or rights in any of the trademarks included on our website.
You consent to our processing and sharing of personal information about you and other members of your party that you have provided to the Agency in accordance with the terms of and for the purposes set forth in our privacy policy. You represent that you have read and agree to the terms of our privacy policy, which can be found on our home page at https://bellarosetravel.com/privacy.
You agree to indemnify and hold harmless the Indemnitees, and any of our or their respective travel suppliers, and such suppliers’ respective affiliates, and the respective owners, officers, directors, managers, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs (including reasonable legal and accounting fees) as a result of (a) your breach of these Terms and Conditions or any documents referenced herein, (b) your violation of any law or rights of any third party, or (c) your use of our website.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY US OR OUR SUPPLIERS OR PUBLISHED ON OUR WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. WE DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO SUCH INFORMATION. WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE (IF AVAILABLE).
WE MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. WE MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, OR SERVICES PROVIDED BY US, OR CONTAINED ON OUR WEBSITE FOR ANY PURPOSE. THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES BY US DOES NOT CONSTITUTE LICENSOR’S OR OUR ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCT, SERVICE OR THE RELATED TRAVEL SUPPLIER. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES THAT OUR WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM US OR OUR RESPECTIVE SUPPLIERS, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
THE TRAVEL SUPPLIERS ARE INDEPENDENT CONTRACTORS AND NOT LICENSORS OR OUR AGENTS OR EMPLOYEES. WE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. WE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, OR OTHER CAUSES BEYOND OUR CONTROL, AND WE HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF, DESPITE THE LIMITATION ABOVE, WE ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT OR THE PRODUCTS OR SERVICES PROVIDED TO YOU, THEN OUR LIABILITY WILL, IN THE CASE OF EACH SUCH PARTY, NOT IN ANY EVENT EXCEED, IN THE AGGREGATE, THE GREATER OF (A) THE FEES YOU PAID TO US FOR SUCH PRODUCTS OR SERVICES, OR (B) US$100.00.
THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
IN ADDITION, THE DISCLAIMERS OF WARRANTIES AND LIMITATION OF LIABILITY PROVISIONS IN THIS SECTION INURE TO THE BENEFIT OF OUR AFFILIATES AS WELL AS LICENSOR AND ITS AFFILIATES.
We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and our travel suppliers or us as a result of these Terms and Conditions, our Travel Services Agreement, or your use of our website or services.
You may not assign your rights or obligations under these Terms and Conditions or our Travel Services Agreement to any third party. We may terminate the Travel Services Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled by law or in equity, including any rights to enforce, or to obtain a right or remedy, due to circumstances occurring before such termination.
The failure or delay by us at any time to require performance by you of any provision of these Terms and Conditions or our Travel Services Agreement, even if known, does not affect the right of such party to require performance of that provision or to exercise any right, power or remedy hereunder. If any provision of these Terms and Conditions or our Travel Services Agreement, or any other agreement entered into under these Terms and Conditions or our Travel Services Agreement, is contrary to, prohibited by, or deemed invalid under applicable law or regulation, such provision is inapplicable and deemed omitted to the extent so contrary, prohibited, or invalid, but the remainder of these Terms and Conditions and our Travel Services Agreement is not invalidated thereby and shall be given full force and effect so far as possible.
These Terms and Conditions, our Travel Services Agreement, your rights and obligations, our rights and obligations, and all actions contemplated by these Terms and Conditions and our Travel Services Agreement will be governed by the laws of the state in which we maintain our office for business, without regard to its conflicts of laws principles. You hereby consent to the exclusive jurisdiction and venue of courts in the county in which we maintain our office for business (or, if no court of competent jurisdiction is in such county then in the county in the foregoing state nearest thereto in which a court of competent jurisdiction is located), in all disputes arising out of or relating to the use of our services or our website.
Rates are for new, individual bookings only, are per person, double occupancy and are inclusive of non-commissionable fees unless otherwise noted. There may be limited availability for rates and select departure dates and locations may have higher rates.
Travel bundles or packages in which multiple services - such cruises, hotels, resorts, multiday tours, and/or air - are booked together through one of our preferred Travel Suppliers, often at a discounted rate, are a convenient, stress-free way for many to book their vacations. This is the only method by which the Agency will book air travel under our Basic Service plan as a commission is already built into the bundle/package price. To request unbundled air, the Client must book under the Premium Service Plan.
AS PER OUR CONTRACT WITH OUR PREFERRED TRAVEL SUPPLIERS, WE CANNOT PROVIDE AN ITEMIZED RECEIPT, LINE ITEM QUOTE, OR OTHER PRICE BREAKDOWN FOR BUNDLES AND/OR PACKAGES.
If airfare is listed as “On Request” it means the airfare is not booked or included and a travel advisor will contact you with the price of the airfare and taxes if it is available.
Due to the dynamic nature of airfare, it is nearly impossible to provide accurate, real-time quoting of airfares. Any quotes provided were accurate only as of the time the research was conducted. In the event airfare changes after quoting, the Agency will not book your air until you approve the new price. Should the client decide to wait on purchasing air and monitor prices for a potential decrease, the Agency will provide the Client with a Google Flights link that will allow him/her to request alerts when pricing changes. THE AGENCY WILL NOT MONITOR FLIGHTS FOR CLIENTS AS IN MOST CASES, THE PRICE OF THE FLIGHT WILL CHANGE BY THE TIME THE CLIENT SEES ANY COMMUNICATION FROM US REGARDING A PRICE CHANGE, RENDERING THE PROCESS MOOT. LIKEWISE, ONCE THE CLIENT OPTS TO MONITOR PRICING, S/HE AGREES TO PURCHASE AIR PASSAGE INDEPENDENTLY AND FORWARD THEIR TRAVEL CONFIRMATIONS TO THE AGENCY FOR INCORPORATION INTO THEIR ITINERARY AND COORDINATION OF ANY TRANSFERS, HOTEL STAYS, AND/OR TOURS. THE AGENCY IS NOT RESPONSIBLE FOR ANY FEES, PENALTIES, OR OTHER HARM RESULTING FROM CLIENT-BOOKED AIR, INCLUDING ANY MISALIGNMENT WITH OTHER PREVIOUSLY BOOKED SERVICES.
As airline carriage contracts make it difficult for the Agency to resolve disputes between travelers and airlines, and the increased prevalence of flight delays, cancellations, service issues, and other travel impacts; we recommend that Clients make their own flight arrangements directly with the carrier. We do not recommend using third-party or online travel agency sites (like Expedia) that only add another layer of bureaucracy between the traveler and the carrier. Upon request, the Agency can provide flight recommendations via a dynamic, bookable link that will provide the Client with up-to-date pricing and availability.
If the Client is requesting that the Agency book airfare on his/her behalf, the Agency will always quote REFUNDABLE airfare on one of the major carriers. The Agency will never book non-refundable air or passage on a regional or discounted airline due to the inflexibility of carriage policies as well as the increased likelihood of service quality issues. Exceptions will only be made in cases where the air travel is bundled or packaged by one of our preferred Travel Suppliers, in which case the terms and conditions of both the Travel Supplier and the carrier apply as well.